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Flourish Service Standards - Consumer Participation Audit Model

Fri, 09/09/2016

Community Mental Health services are required to meet a range of service standards.  To assist organisations to achieve these standards, Flourish received a grant through PIR to develop a consumer-centred audit tool that will assist community mental health services to assess their organisation against these standards.  The project went from March to September 2016.

Supported by an advisory group, the project staff and key stakeholders have now designed an appropriate checklist structure and implementation process, which will demonstrate best practice in co-design so organisations will gain experience working in this way.

This wholistic approach will assist to build relationships between consumers and service providers and foster a culture of openness, transparency and trust.  It will also provide an opportunity for community mental health services to see the skills and experience of people with lived experience of mental illness as a genuine resource who can contribute to improve service delivery to ensure better outcomes for consumers.