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Home > What we do > How does PIR help people?

How does PIR help people?

A referral can be made to Partners in Recovery (PIR) by anyone. Many are made by a case manager, general practitioner, community worker, family member or nurse but many are made by the person themselves or their friends, carers and families. If someone does make a referral on behalf of a person they must have the person’s permission.

When a participant first meets with the Support Facilitator they will discuss with the person whether they are eligible for PIR or the National Disability Support Scheme (NDIS). There may need to be several meetings held before a participant feels comfortable to disclose eligibility information. The Support Facilitator will ask:

  • Does the person have a serious, ongoing mental illness?
  • Does the person need support from a number of places (such as family, friends, doctors, services, community)?  Maybe they are not sure who can help.
  • Are supports available, working together, listening to the person, and meeting their needs?

If the person answers ‘yes’ to the first two questions, or no to the third question, then they are likely to be eligible for PIR or NDIS. Even if they aren’t eligible for either, the Support Facilitator will still work with them to find the most appropriate supports.

If a person chooses to work with PIR, then they can expect:

  • The assigned Support Facilitator to arrange to see the person at a time and place that suits them both so they can talk about the needs of the person and what prevents those needs being met. The Support Facilitator will work with the person on what is important to them.
  • The Support Facilitator will not usually provide direct ‘hands on’ assistance but, instead, they will work with the person to explore how their needs could be met. At all times the participant is directing what they want to happen to meet their needs.
  • The Support Facilitator will assist the participant to negotiate support from organisations and services. This may be recorded in a written agreement between the various agencies, and the participant.  It will set out who will do what. PIR will not speak with an organisation or service unless the participant has given consent to do so.
  • PIR encourages the participant to involve family, friends and carers in this process. However, if the person requests that this not be the case, then PIR will respect the participant’s decision and will only consult with other people when asked to do so.
  • Where a service or organisational system doesn’t work in a way that is a good ‘fit’ for the participant, PIR may offer to take this further. PIR may be able talk with the service, advocate and/or negotiate possible changes to address any barriers.

A participant is free to exit PIR at any time. PIR will work with a participant until support is no longer needed, therefore there are no set timeframes.